SugarCastle Review March 2025

"Get access to great odds for racing and sports!"

Matt Abrahams, Casino.com expert

On the whole, I think that SugarCastle Australia is a safe pick for racing fanatics. They cover a well-rounded selection of horse racing markets in Australia and internationally. It features Same Race Multi and multiple bet types for punters who want more control over what they’re backing. 

SugarCastle also covers many races from around the world, providing a great choice for international racing fans. Australian thoroughbred and harness racing and major events have competitive odds. Usually, they offered good odds for roughies.

The sports betting markets aren't as large as some bigger bookmakers, if you like betting on niche sports and Esports, you’ll be disappointed. But they have the major leagues that everyone wants to see like AFL, NRL, NBA and more. Most sports offer the Same Game Multi feature too, allowing punters to combine multiple outcomes into the same bet.

Punters will be pleased to know that deposits and withdrawals are completed quickly. It’s a great banking experience and it’s generally very smooth, very easy to use and very efficient. It would be nice to see other payment methods added in the future because it is fairly limited if you compare with other sites. But they’re just starting out, so I won’t be too harsh.

In my SugarCastle review, I found the app to be sleek and intuitive. I think the app has all the necessary features you would ever need. Of course, the app isn’t perfect, because it doesn’t offer live betting or live streaming, for example. But I think you’ll enjoy it.

When it comes to customer support, it provides quick and helpful responses by live chat and email. The support team are friendly and know how to help you out. That was my experience anyway.

In general, the SugarCastle betting experience isn't bad at all and they offer straight forward betting on racing and sports both. It offers a user friendly mobile platform, competitive odds and accommodates a plethora of racing events. It’s a little bit bespoke and it doesn’t have all of the features of some of the larger competitors, but as a smaller bookmaker, it stacks up when you consider it’s simplicity and focus on getting to the key SugarCastle betting needs.

My rating: 3.5/5 

Betting Variety ⭐⭐⭐

It’s new on the market and this site features a basic betting experience, in my opinion. But, it does all the important things when it comes to racing and sports betting.

Banking Options  ⭐⭐⭐

Banking methods here are reliable but simple. The options on offer are certainly not as diverse as you'll find with some of their competitors, but they are secure, and few punters will have any real complaints.

Mobile experience  ⭐⭐⭐⭐

One of the signature features of this bookmaker is its mobile app. It is also friendly and simulates the desktop website functionality and works easily on both Apple and Android.

Payout Speed   ⭐⭐⭐⭐

It’s standard across the industry for withdrawals to process in a few business days. Not a complaint in this department. But I would like to see an instant withdrawal option in the future.

Security   ⭐⭐⭐⭐⭐

The security at this bookmaker is great. It works with the very high security standards and this bookmaker also has full betting licence in Australia. This review encountered no problems.

Betting Experience  ⭐⭐⭐

For the casual punter, this is the kind of platform that has those straightforward options to get your bet on quickly and without fuss. But if you want advanced features, you might not enjoy the betting experience here because they are just starting out in the industry.

Customer Support  ⭐⭐⭐⭐

The site’s customer service is solid from live chat, email to a unique ticket system. 

A note from BettingTop10: Our expert writers perform in-depth research on each sportsbook to provide you with their professional, impartial opinion. However, when you click on certain links in the review and make a deposit, we may receive a commission (don't worry - this costs you nothing).

There have been plenty of new bookies popping up in Australia and SugarCastle is one of them. In this SugarCastle review, I’m going to provide a full overview of their top features and tell you what I think about their service.

I will chat about important factors such as banking payment methods, betting apps in Australia, security settings, how to guides, sports and racing coverage, support options and more. Hopefully, you’ll be able to make an informed decision based on this info.

Wondering more about how this site works? Here is a list of key questions / answers that should give you some insight.

I think that SugarCastle offers a sound racing betting experience covering domestic and international events for horse racing, greyhounds and harness racing. Whether you’re in the money for a major metropolitan meet, or a small country track, you’ll be able to bet from the comfort of your home.

Racing Coverage  

Looking at the racing overview page, I thought it provided a lot of key information that punters will enjoy, such as;

• Filters: Sort races by location and by type: thoroughbred, harness, greyhound.
  
• Quick Access Links: You can easily jump from yesterday’s results to today’s events to tomorrow’s and further into the future.
  
• Countdown Timers: Time until each race starts is displayed on each race so punters are aware of what time it jumps.

These features are standard across most horse racing betting sites, but they implemented them in a simple and user friendly way.

When it comes to placing bets on a single race, I felt they had a lot of good information that should help you make an informed decision. However, if you’re looking for racing form guides and speedmaps, these haven’t been included as yet. But I’m sure they’ll add them soon.

• Betting Options: Win/place and exotics (quinella, trifecta, exacta, first four) to same race multis and blended bets.
  
• Runner Information: Each horse details name, silks, trainer, number, weight, jockey, opening odds and more.
  
• Odds Choices: Other options include fixed odds, win best tote odds, place mid tote odds, variable odds and top rated runners.
  
• Track Conditions & Weather: View the weather and the track rating, such as good, soft or heavy. If it’s heavy, try to bet on runners that love wet conditions.

These tools are very handy when it comes to making bet decisions especially at greyhound betting sites and other categories.

Odds and Comparisons  

While the odds aren’t necessarily the highest of Australian sportsbooks, they are competitive. It provides punters with better pricing opportunities on selected events, by offering two useful options: win best tote odds and place mid tote odds. You’ll usually get some higher odds for roughies, which is great to see if your into that.

The broad range of markets and good odds mean it outperforms many small bookmakers, but it’s lacking the bells and whistles of live streaming and expert betting tips you’ll find with the big players. Even so, its simplicity, easy to use design and wide SugarCastle betting options make it a great choice for casual punters looking for a simple platform. 

At SugarCastle, they provide many features to increase your betting experience with a variety of features so punters make more informed decisions, customise bets and add excitement to your bets. With these options, you can squeeze the most out of every event and therefore maximise your betting to reach the highest limits.

SugarCastle Blended 

If you can’t decide between two runners, then the Blended feature is there for you. One of the unique ways of placing this bet is that you can back either of the two runners to win to strike gold.

SugarCastle Cash Out 

With the Cash Out feature you can take control of your bets and settle them early should you so wish, full or partially. This tool allows you to take profits or stop the loss depending on the situation of an event at this time. Small betting sites don’t always have this so it’s good to see it in action.

It’s usable for sports and racing markets such as AFL multis or a Horse Racing multi. I have used this option for example to get my money out when my bet was almost there but the team I backed began to flounder. So it is a really handy safety net for punters who aren't too thrilling at risk taking.

SugarCastle First Past the Post

The First Past the Post feature is one of their standout options for horse racing enthusiasts. The result is based on the official finish result at the race, hence any subsequent disqualifications do not effect payouts.

SugarCastle Same Game Multi

With the Same Game Multi feature, you can bet on different markets in the same game and put those bets into one bet. In sports such as AFL, NBA, or soccer, there’s a tremendous volume of betting markets to explore and being able to combine them and follow several at the same time is particularly valuable. Making them one of the top new AFL betting sites with SGM.

SugarCastle Same Race Multi

Same Race Multi has you betting on a horse to come in the top three, on the same race. More importantly, this feature increases race day excitement by allowing you to experience a number of different outcomes within one event. For example, when the Caulfield Cup came along I had a few backings on various outcomes and, when those came in, the same race multi worked well for me to increase my returns on those. 

SugarCastle Australia offers solid sports coverage, catering to mainstream sports enthusiasts and fans of niche markets alike. From Soccer to Rugby League or Cricket, they ensure there's something for everyone.

SugarCastle AFL

When you’re talking about AFL, I think they have everything to offer AFL enthusiasts. Punters are well catered for with head to head options, prop markets and AFL multi bets. And throughout the season and finals, the Same Game Multi makes things even more exciting by allowing you to combine multiple outcomes into a single bet.

SugarCastle NRL

There is a heap of NRL betting sites markets to open your eyes to, such as head to head and total points options. The way that the platform has been designed truly makes it easy to use both for casual and seasoned punters. With Same Game Multi a key feature of the NRL betting options, this feature brings depth to the bets for every game of the season.

SugarCastle NFL

One of the stand out features is its NFL coverage, which provides a huge array of markets for every game during the regular season and postseason. The dynamic options include point spreads to entice prop bets for every matchup.

SugarCastle Cricket

Whether it be International events like the Ashes or World Cup or local leagues such as the Big Bash, they have you sorted for Cricket betting. From match winners to more specific markets such as total runs and top batsman, there is something for everyone to get involved in.

SugarCastle NBA

They bring you all kinds of spread and head-to-head NBA betting for those that are passionate about the sport of Basketball. The Same Game Multi allows you to combine several outcomes in one bet so that you can increase the excitement of your NBA bets.

SugarCastle Tennis

Betting on tournaments and matches taking place across the world is available to tennis fans. Besides standard markets, you will bet on outcomes such as set scores, and offer quite a few options in a user pleasant interface. They’re a good option during Grand Slam tennis, like the Australian Open.

SugarCastle Soccer

They offer extensive coverage of global leagues and tournaments in its range for the Soccer fans. If you’re interested in local matches or international events, you can pick from various match results, aggregate goals, corners, etc., or player specific outcomes.

SugarCastle Sponsership Deals

At the moment, they don’t have any sponsorship deals, but they are a partner with Racing Queensland and Racing NSW.

So I’ve discussed what the key sports at this site, but what about SugarCastle betting markets and bet types? Well in this section, I’ll provide a quick overview of what they have to offer. Overall, it’s nothing too out of the ordinary, so this should be pretty familiar for most punters. But they do have same race / game multis, which is always nice.

Here’s a breakdown of the most common options:

Head-to-head 

Line bets

Over/under total markets

Quarter/half-time bets

Player props

Same game multi

Same race multi

Blended

Single/fixed win

Multis (both same game/race and between different events)

System bets (doubles, trebles etc.)

For punters who want to bet on the go, the SugarCastle mobile app provides a smooth and intuitive experience, in my view. The app is available on both iOS and Android, which mapping the core features of the website - so users can bet, manage their account and check the odds wherever and whenever. With its streamlined interface and responsive design, its available for everyone, beginners included, without a steep learning curve.

Key features on the mobile app include:

• Cash Out Option: Cash out your bets in real time, utilising live events to take action on your bets at any point.
• Same Game Multi: With multiple outcomes on the same game or race, you can improve your bet making while still in the app.
• Same Race Multi: Bring some excitement to race day with the multiple outcome included in one race.
• Sports and Racing Betting: Players can place bets on Aussie Rules, Tennis, Golf and more.

Placing and tracking bets is easy and fast with the app’s user-friendly layout and quick loading actions. If you are a rookie in the betting space, or an expert, navigating through the app won’t be a challenge, in my opinion.

How to Setup and Download the Mobile App

• Download the App:
  • For iOS: Open the App Store, type "SugarCastle" and hit the "Download" icon.
    
  • For Android: To download the app, head to SugarCastle website, select the Android icon and download the APK.
• Install and Open the App: Tap on the SugarCastle icon on your device after you’ve installed the app.
  
• Log In or Create an Account: Users that already have an account, can log in using associated credentials. All new users can simply select "Sign Up", fill up a quick registration form and set up an account.
  
• Start Betting: View what sports, racing events, and markets are available. Tap the odds to add selections to your bet slip, put in your stake, and confirm bet. Once you have your selection, enter in your stake and place the bet, that easy.

The SugarCastle app is good bet for punters looking to bet via their phones and tablet in a smooth and reliable way. The well crafted interface, vast features and blazing speed lets it be used at home or on the road to place bets.

Top betting sites in Australia understand that a seamless banking process is part and parcel of managing your account and have worked to ensure that depositing and withdrawing is as easy as it can be. So here is a brief sneak peek regarding how banking works with this bookmaker.

Depositing Funds

After you’ve registered, you’re going to fund your account. The process is simple and easy to use and is primarily concentrating on payments through debit card.

• Accepted Payment Methods: Cards (debit cards only), Visa, Mastercard.
• Minimum Deposit: $10.
• Credit Cards Not Accepted: As a rule, only debit cards are admitted, so be sure to use one so you don’t have to wait to start betting.

The payment options here are incredibly basic, it’s just a debit card and you only need to enter your card details to get started. This is the most reliable and secure payment system out there. But if you want more options like PayPal or PayID, they don’t have these yet.

Withdrawing Your Winnings

When it’s time to cash out your winnings, the process is straightforward but limited to bank transfers:

• Method: Bank Transfer
• Processing Time: It will take 1–3 business days to appear in your account.
• Turnover Requirement: Withdrawals are only possible in your balance with funds that are turned over (that were used for bets).

I withdrew my winnings via a bank transfer, and while I could probably use another three days to wait for my money, I really appreciated the clear communication and the (mostly) reasonable timelines provided.

What makes this system of banking different?

Despite its limited options, the bookmaker offers some noteworthy features:

• Simplicity: I think they keep the process simple and complication free as people can only have to use debit cards.
• Accessible Minimum Deposit: $10 is a good happy medium for the online bookie – it lets casual punters place a paltry bet, and those who enjoy it will continue to do so. Lower minimums ($5) are offered by some platforms that would draw a broader audience, but $10 is reasonable for most.

My Takeaway

This platform offers less choice in betting banking options than other betting sites. Typically competitors offer the other payment methods (eWallets – PayPal, Skrill, or mobile payment solutions – Google Pay and Apple Pay), which drastically speeds up how fast you can make and withdraw funds.

But overall, this bookmaker is a good option if you prefer simple transactions and a no frills approach. If you’re someone who likes various payment methods or loves to withdraw faster, then exploring a list of all betting sites is something you should consider.

Making a choice of a bookmaker is significant for Australian punters. Legality, security, and reliability issues are of the greatest priority. Primarily, because I had prioritised the rules according to my perspective as a customer who wanted to make sure that his funds and personal details were in trustworthy hands. The good news - SugarCastle was a trustworthy place worth trusting from an Australian laws point of view.

Is it safe to use SugarCastle?

It’s a resounding yes to the answer. In Australia, SugarCastle is completely legitimate and it is running within an appropriate licencing and regulatory framework. It follows all of the Australian gambling laws in order to make its services compliant and transparent. 

SugarCastle also adheres to the South Australian Responsible Gambling Code of Practise for South Australian residents. You can guarantee the security of the transactions, from deposit to withdrawal of your money and make bets in peace.

Licensing and Regulation

Legal requirements for operating a gambling business under a valid Australian gambling licence are fully adhered to by SugarCastle. You can find licencing details on their website.

What stood out to me was their commitment to responsible gambling, backed by several measures designed to protect users:

• Compliance with South Australian Codes: Its users based in this territory are equally nurtured through the South Australian Responsible Gambling Code of Practice, where they strictly abide.
  
• Gambling Awareness Tools: For those who need help, they have supportive resources such as Gambler’s Help and Gambling Help Online (1800 858 858).
  
• Self-Exclusion Options: They are a participant of BetStop (Australia national self–exclusion register) and block access if someone needs to take a break from gambling.
  
• Safer Gambling Tools: These include: Setting deposit limits. The practice of using “take a break” periods. These tools can be accessed using your account settings, by email or live chat support.

Security Features

• Data Encryption: Makes sure all personal and financial information is duly processed securely.
  
• Account Protection: It features robust authentication measures protecting betting profiles.
  
• Responsible Gaming Policies: Deposits limits and other features are instituted to ensure that gambling is done in a certain limit.

Why Trust SugarCastle?

Australian punters can rest assured knowing this bookie is licenced, legal and secure. The site sticks to national gambling laws, securing its players as much as possible, including security features and responsible gaming practices.

Although there are both strong and weak points in each bookmaker, I wouldn’t hesitate to suggest them as an Aussie bookmaker that is safe.

If you are going to review a bookmaker, you should always think about their customer support so you can know who to contact in the event you need any help. Here’s what I discovered about the support system during my experience:

• Direct Email: They provide a direct email address at the bottom of their website.
  
• SalesIQ Live Chat: A real time chat option if you require assistance from a support agent.
  
• Submit a Ticket: It is a straightforward form where you only enter your name, email, subject and your message. A helpful tool for harder questions.

What’s Missing?

While these channels are helpful, they do lack some standard customer support features, such as:

• Centralised support options on a dedicated contact page.
• Allowing for direct voice communication by using a phone number.
• For those who like to use old school methods such as postage, a physical address.

All of these additions would greatly improve customer service in the grand scheme.

My Experience with Support

• Live Chat: The live chat helped me to resolve the account verification and I got help in matter of just five minutes. The gentleman was supportive and walked me step by step through the process of fixing the problem I was facing.
• Email: The email response time was slower but it helped in the end. This is pretty common in the industry.

Verdict

The team is efficient and can answer to common questions well. However, a phone line (both for calls and a short text) or a contact page would give extra support. But I don’t think you’ll have any issues with the support team.

How to Open an Account with SugarCastle

Setting up your account is simple, just follow these steps and it will be done in no time:

• Get Started: To start registering, click any link in this SugarCastle review.
  
• Access the Sign-Up Page: Head on over to the top right corner of the SugarCastle homepage and hit the ‘Sign Up’ button.
  
• Provide Personal Information: Fill in the required fields, including your email address, a secure password, your first and last names and mobile number. Check the box to agree to the terms and conditions.
  
• Create Your Account: To finalise your registration, click on the ‘Create My Account’ button.
  
• Verify and Set Up Payment: Double check your details. Now you will choose your preferred payment method.

Done! So you can now place your bet with your account and maybe take up some betting bonuses.

How to Place a Bet

The first bet is quick and easy. Here’s how:

• Find Your Event: Feel free to browse the left sidebar and select your preferred sport or racing category.
  
• Choose a Sport or Race: Click on the sport or race of which you desire to check out the upcoming events.
• Access the Event Page: To see the available markets pick the specific event you wish to bet on.
• Pick Your Odds: When you wish to bet on a specific betting option (e.g., Kansas City Chiefs vs Los Angeles Chargers in the NFL) click on the odds next to it.
• View Your Betslip: It will appear in your ‘Betslip.’ Enter Your Stake: Enter the amount of money you want to bet, in the ‘Stake’ field.
• Confirm Your Bet: Click on the ‘Place Bet’ button in order to finalise your selection.

How to Deposit and Withdraw

Managing your funds at this site is simple:

Depositing Funds

• Access Your Account: Click on ‘My Account’ and go to ‘Deposits.’
• Add Funds: Put in the amount you want to deposit. Then provide your debit card details. Your deposit will be confirmed by clicking on ‘Next’.

Withdrawing Funds

• Go to Withdrawals: Log in and click on ‘My Account’; then choose ‘Withdrawal’.
  
• Complete the Process: Withdraw EFT deposits Bank EFT following instructions. Then confirm your withdrawal request.